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Frequently Asked Questions (FAQs)

General questions

Membership
How do I become a member of thaihoteltravel.com for free?
I forgotten my password! What do I do?
What a Benefits for Member
?
How do I update my profile information?
How do I confirm my reservation?
How do I make payment?
How do I print-out voucher?
What does 'Order status' mean?
What does 'Payment status' mean?

Reservations
How do I find and reserve a hotel with thaihoteltravel.com ?
How do I know my reservation is confirmed?

What if hotel that I selected is not available ?
have not receive any mail from us after 48 hours. Why?

What do you mean by prepaid or prepayment rates?
Why is my reservation prepaid?
What is the latest time that I can make my reservation ?
Do I need a credit card to make a hotel reservation ?
Is there any fee using thaihoteltravel.com ?
Can I make a reservation directly through the hotel ?

Hotels
Whose name is the reservation made under ?

What if the hotel hasn't received my booking?
What do you mean by Single, Twin or Triple room?
Are your hotel rates per room or per person ?
Are taxes included in the rate ?
Does the price include any meals?

Cancellations and Refunds
How do I cancel the hotel reservation I have made?
Can I make changes to my reservation?
How and when can I get a refund?

What is your cancellation and refund policy for hotel reservations ?

Security
Is it safe to use my credit card ?
Does thaihoteltravel.com keep my credit card information?
How do you protect my privacy ?


Membership

Q. How do I become a member of thaihoteltravel.com for free?
A. From the top menu bar, click on "Member" or first page and then click link on "register". A New user registration form will appear. Fill your information and then click on the "Register" button.

Q. I forgotten my password! What do I do?
A. Step 1: Click a link Forgot your password ?
    Step 2: Fill in your Email address. Press the "Send Password" button.
    Step 3: Check your mailbox for your password.

Q. What a benefits for member?
A. 1. Save time - No needs to fill in your profile every time you order.
    2. Easy - You can confirm, cancel and update your order status easily.
    3. Keep track - View your booking history and your questions in the past.
    4. Security payment - You can make a deposit payment.
    5. Attractive discounts on room rates.
    6. It's FREE

Q. How do I update my profile information?

A. Login to your account. Click a link on "Update your profile". Now type in any changes you would like to make. Click on "Update" when you have finisihed.

Q. How do I confirm my reservation?
A. When you complete your reservation, you will get E-mail confirm your hotel room within 24 hours. E-mail will contain the details, price of your order , and when you receive them you should follow an instruction inside that e-mail to confirm or click a link "http://www.thaihoteltravel.com/confirm_center.php". Fill your e-mail and order ID click on "Enter" button, Customer confirm page will appear. Click "customer confirm" and press the "Update" button.
Another way to confirm your reservation is login to 'Member'. Select 'Confirmation and Payment Center' and fill your order ID press "Enter" button, Customer confirm page will appear. Click "customer confirm" and press the "Update" button.
Q. How do I make payment?
A. After you confirm your reservation at Confirmation and Payment center, "Deposit Payment Center" will appear. You have "3 options" to make a deposit payment to reserve you room.
1. By using you credit card to pay online with Siam Commercial Bank. It's fast and secured with SSL 128 bit encryptions. SCB bank will authorize your credit card in REAL-TIME after your credit card information is submitted. Usually the authorization process takes no longer than 2 minutes.

2. By using a fax form. You could print it out, fill in your credit card information and fax to us.

3.
Deposit by bank transfer and fax a copy of the transfer slip to us


Q. How do I print-out my voucher?
A. After your deposit settled, you will get e-mail acknowlegement of your deposit settled , and when you receive them you should click a link "http://www.thaihoteltravel.com/print_voucher.php". Fill your e-mail and order ID click on "Enter" button, voucher page will appear.
Another way to print-out voucher is login to 'Member'. Select 'Print vorcher' and fill your order ID press "Enter" button, voucher page will appear. Q. What does 'Order status' mean?
A. Order status can identify process of your booking.
Order status note:
- Waiting List: - thaihoteltravel.com received your order and working with your requested hotel.
- Room vacancy: -Your requested hotel has reserved your room for you and waiting for your confirmation
- Room occupied: -Your requested room is not available.
- Customer confirm: -You have update your Order Status by select to confirm your order
- Customer cancel: -You have update your Order Status by select to cancel your order
- Automatic cancel: -We do not get your confirmation and payment for 3 days.
- Completed: -After you have payment for your requested hotel, thaihoteltravel.com update your Order Status to Completed
- Cancel after Completed: -Customer cancel booking after payment and booking
completed. (see cancellation policy)
Q. What does 'Payment status' mean?
A. Payment status can identify result of pay online by your credit card with Siam Commercial Bank.
Payment status note:
-no payment = No have payment
-approve = Payment completed
-canceled = Customer canceled transaction
-error = System error during transaction
-inprocess = Waiting for system approval, no transaction
-declined = System declined transaction
-outofservice = System temporarily out of service
Reservations
Q. How do I find and reserve a hotel with thaihoteltravel.com ?
A. From the left menu bar, click on "Reservations" or click on "Quick search" button. you can select hotels by locations, by price and by hotel name (A-Z), you will see the selection of hotels. The hotels that we offer are in the 3-star to 5-star categories, and will usually have important features such as rooms, dining and recreational facilities, etc. Amenities/facilities will be listed on each hotel page.
Also, be sure to make your reservation for the full duration of your stay, in order to avoid the unavailability if you later decide to further your stay.

Q. How do I know my reservation is confirmed?

A. When you make a reservation with us, within 24 hours, you will receive a confirmation room e-mail. Please keep this e-mail, which will indicate your Order ID., for your reference, and when you receive them you should follow an instruction inside that e-mail to confirm or click a link"http://www.thaihoteltravel.com/confirm_center.php". Fill your e-mail and order ID click on "Enter" button, Customer confirm page will appear. Click "customer confirm" and press the "Update" button and make a deposit payment.
After we receive your payment. we will send you a hotel check-in voucher showing booking details via an e-mail within 24 hours. This voucher can then be presented upon check-in at the hotel.
Q. What if hotel that I selected is not available ?
A. You will be receive notified via an e-mail within 24 hours and suggestion you choose another hotel.

Q. have not receive any mail from us after 48 hours. Why?

A. If you have not received any word from us via email after 48 hours, it means your reservation is still on the hotel's waiting list; either due to high demand or the temporary unavailability of the hotel's computer reservation system. Please also check whether your e-mail is incorrect and we are unable to get back to you. We really appreciate this.
please kindly contact us immediately at admin@thaihoteltravel.com

Q. What do you mean by prepaid or prepayment rates?

A. Prepaid or prepayment rates means that a full payment must be made to thaihoteltravel.com once the reservation is confirmed.

Q. Why is my reservation prepaid?

A. Prepaid rates make sure that you receive the lowest possible rate available at the time of booking. You are charged first for any reservations made to guarantee the booking and the rates are not susceptible to any changes. All reservations in thaihoteltravel.com are prepaid.

Q. What is the latest time that I can make my reservation ?
A. We accept bookings that are made at least 3 days before the check-in date.

Q. Do I need a credit card to make a hotel reservation ?
A. Yes. All Bookings are on prepayment basis. For your convenience, we offers credit card payment directly from our web site. We accept payment by Visa, Master Card, JCB.
Q. Is there any fee using thaihoteltravel.com ?
A. There is no charge to use Modern Thailand for reserving hotels and, in fact, you will usually save a lot of money by booking at our special rates.
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Q. Can I make a reservation directly through the hotel ?
A. The special rates listed on this web site are only available through our service. If you would like to make a reservation directly with the hotel you will need to contact them directly.
Hotels
Whose name is the reservation made under ?
The hotel's reservation is made under your name. You can check-in with either a hotel check-in voucher or your passport (showing the same name as when you fill out our reservation form).
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Q. What if the hotel hasn't received my booking?
A. In the unlikely event that there is a problem with the booking, we advise you to contact us on 66 75 631282 and one of our customer service agents will be happy to assist you. See Customer service page.
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Q. What do you mean by Single, Twin or Triple room?
A. - A Single room type is meant for one adult in a room with a single bed.
    - A Twin room type is meant for two adults in a room with either two single beds, a queen-size bed or a king-size bed.
    - A Triple room type is for a maximum of three adults in a room. The bed configuration could be two singles with a rollaway, a queen-size bed with a rollaway or a king-size bed with a rollaway. Normally, you can make a special request for queen-size or king-size beds, depending on availability.
Q. Are your hotel rates per room or per person ?
A. All of our listed rates are per room, NOT per person (unless otherwise specified). Moreover, there is no charge for children under 5 years old sharing a room with parents with no extra bed.

Q. Are taxes included in the rate ?

A. Yes. For your convenience and instead of others onlines companies, our rates are in BAHT including all taxes and service charges, it means that you do not have to pay more.

Q. Does the price include any meals?

A. If there are any meals included in the price, this will be made clear in the 'More Info' text of the offer on the site.

Cancellations and Refunds
Q. How do I cancel the hotel reservation I have made?
A. 1. Just login into your account and click a link on "Cancellation Your Booking",
cancel booking page will appear, fill your e-mail and order ID, then press on "Cancel Booking" button.
    2. You can also email us at hotels@thaihoteltravel.com - see below for details.
Please send us your cancellation requested by email, make sure that you send us
your order ID, your name and the name of the hotel.
Q. Can I make changes to my reservation?
A. ONLY reservation that have NOT been fully paid or confimed can be change. For reservation that has been fully paid, you must cancel your reservation and make a new reservation. Whether or not you get a refund depends entirely on the Cancellation and Refund Policy.

Q. How and when can I get a refund?

A. For credit card payment mode, you will get your refund into your credit card account. thaihoteltravel.com will inform your bank immediately but it can take up to four weeks for the crediting to go through, depending on how efficient your bank is. Take note that all cancellations and refunds are subject to a 5% bank transaction fee, and Cancellation Charge.
Q. What is your cancellation and refund policy for hotel reservations ?
A.
Cancellation Policy

Low Season Period : 1 May - 31 Oct
Cancellation period
Cancellation charges
:: Before 7 days during (not including Sat, Sun & Public holidays) prior to check-in date 7 % administration fee of your total booking cost
:: 1- 7 days during (not including Sat, Sun & Public holidays) prior to check-in date 7 % administration fee of your total booking cost PLUS one night room charge will be levied.

Hing Season Period : 1 Nov. - 15 Dec. and 11 Jan. - 30 Apr.
Cancellation period
Cancellation charges
:: Before 21 days during (not including Sat, Sun & Public holidays) prior to check-in date 10 % administration fee of your total booking cost
:: 8 - 21 days during (not including Sat, Sun & Public holidays) prior to check-in date 10 % administration fee of your total booking cost PLUS one night room charge will be levied.
:: 1- 7 days during (not including Sat, Sun & Public holidays) prior to check-in date Non Refundable

Peak Season Period : 16 Dec. - 10 Jan.
Cancellation period
Cancellation charges
:: Before 30 days during (not including Sat, Sun & Public holidays) prior to check-in date 10 % administration fee of your total booking cost
:: 8 - 30 days during (not including Sat, Sun & Public holidays) prior to check-in date 10 % administration fee of your total booking cost PLUS one night room charge will be levied.
:: 1- 7 days during (not including Sat, Sun & Public holidays) prior to check-in date Non Refundable

:: No show and early check out will be 100% of the total invoice charged - Non Refundable

Cancellation Booking Form click here

Security
Q. Is it safe to use my credit card ?
A. Using your credit card to pay online directly through Siam Commercial Bank. It's fast and secured with SSL 128 bit encryptions.

Q. Does thaihoteltravel.com keep my credit card information?
A. No. Any credit card information directly through servers of Siam Commercial Bank (SCB).

Q. How do you protect my privacy ?
A. Your privacy is completely protected when you book an hotels with us. We do not sell your email address or any other information to any organization or company. When you fill in the form, it's strictly confidential.

If this page has still not answered your questions, please contact us by e-mail address provided in Customer Service section.

 

 
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